1. IT Service Desk
  2. IT Services
  3. Known Errors
  4. WebEx "document Webex.dmg could not be opened"

Known Error - WebEx "document Webex.dmg could not be opened"

  Description

     

 

  • This error occurs on a Mac when the device is attempting to use Zoom to open the file. 

 


 Solution

  • Open the file with DiskImageMounter.

      

      1. Go to Downloads

      2. Right click the Webex.dmg file

      3. Select Open With

      4. Choose the option DiskImageMounter

 


 Questions?

In case You still need help, please do not hesitate to contact our support team. We will be happy to assist You.

SUPPORT  from 7:00 am to 8:00 pm

Germany: +49 6434 9450-333  |  Austria: +43 715 4180-0

Email: service@helpline.de

Portal: https://portal.pmcs-helpline.com/helpLinePortal/*